Terms & Conditions
These terms of Service ("Terms") govern your use of AdviceRush website (referred to as "Technology Platform", provided and operated by AdviceRush Ltd (or referred to as "AdviceRush", "we", "us", "our"). By using this Technology Platform within any country in the world, you agree to be bound by these Terms. You must not use this Technology Platform if you do not agree with these Terms.
AdviceRush aims to continuously modify and improve the Technology Platform by changing, adding or removing any features and therefore may amend these Terms accordingly. Any amended Terms shall prevail over these Terms in the event of a conflict. You must be 18 years of age or more to use this Technology Platform.
If you are using AdviceRush on behalf of a business, you warrant that you have the necessary authority to bind that business as well as yourself to these Terms. AdviceRush’s failure to monitor or enforce any of these Terms does not constitute a waiver of its right to do so at any point in time with respect to any of these Terms.
AdviceRush is a technology company which helps customers get affordable advice by connecting them to a pool of qualified partner advisers through a technology platform. You acknowledge and agree that AdviceRush does not form any employment, agency or contractual relationship with you and you are only a user of this Platform. You also agree that by using this Technology Platform, you will respect those who you come in contact with including Customers and AdviceRush customer services staff or any other staff member of AdviceRush.
You confirm that you are a member of a professional and regulatory body (bodies) and you are licenced and authorised to provide advice to Customers who connect with you for advice through AdviceRush Technology Platform. You also confirm that you hold suitable professional indemnity or any other indemnity as such required by your professional and regulatory body (bodies) and/or any applicable law. You also confirm that you have the appropriate anti-money laundering systems in place before you can join our Technology Platform and thereby provide advice. You hereby agree to the maximum extent permitted by the applicable law that, neither AdviceRush nor its affiliates will be liable for any claim, injury, death or damage to you or the Customers resulting from your advice. If you have a dispute with any of Customers, you agree to release AdviceRush (including AdviceRush’s affiliates and each of their respective officers, directors, employees, agents, shareholders) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, resulting directly or indirectly from such disputes.
Customers’ communication with you through our Technology Platform may contain typo errors, inaccuracies or omissions. In such and all circumstances, neither AdviceRush nor its affiliates will be responsible or liable for any injury, damage, death or claim arising and you agree to take full responsibility and to pay the associated charges in full.
Technology Platform Availability
AdviceRush Technology Platform connects you "the Advisers" with the customers "the Customers" who are seeking advice, for you to provide advice to those Customers.
Subject to your compliance to these Terms, AdviceRush grants you a limited, non-transferrable licence to access the Technology Platform on your personal device and access and use any material made available through the Technology Platform. Any rights not expressly granted herein are reserved by AdviceRush and AdviceRush’s licensors.
You confirm that any question you receive through our Technology Platform including a follow up question or subsequent questions will be answered within 24 hours Monday to Friday, excluding weekends and bank holidays, from the point it lands into your inbox. The access to a question will be blocked if it is not answered within 24 hours Monday to Friday, excluding weekends and bank holidays, or if it has been allocated to a different adviser due to them accessing the question in the first instance. If the Technology Platform is otherwise unavailable for any reason, we will notify you that use of Technology Platform is not possible.
You are responsible for obtaining the data network access necessary to use the Technology Platform. Your mobile network’s data and messaging rates and fees may apply if you access or use the Technology Platform from a wireless-enabled device and you shall be responsible for such rates and fees.
You will need to register for an AdviceRush account for you to use our Technology Platform for which, we’ll ask you to provide your personal information including your name, your company name, an email address, a contact number, your address and a unique password, all of which is not shared with the Customers, unless they hire you separately on ad hoc or full time basis. Your username which you choose at the time of creating your user account is shared with the Customers. You will also have to provide certification that you are authorised to give advice. You will also have to provide your business bank details for AdviceRush to make payment into your account. It is your responsibility to update your full details including your bank details as and when required. Payments gone to the wrong accounts due to incorrect or outdated account information will not be refunded.
We may also suspend or close your account if we believe that your account has been used by someone else. We may also suspend or close your account or close it permanently if in our opinion you are abusing our Technology Platform (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or any other reason). If we close your account permanently, we will refund any remaining account credit you have validly obtained from our customer services team by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (you have supplied them to us) or any other reasonable payment method.
You may not create another account on our Platform nor assign or otherwise transfer your account to any other person or entity. You agree to comply with all the applicable laws when using the Technology Platform and do not cause nuisance, annoyance, inconvenience or carry out any illegal activity.
Questions and Answers
When submitting any answer including follow up and subsequent answers, please don’t reveal personal details, such as private addresses, phone numbers, email addresses or other online contact details. Before you submit your answer, you are required to review and confirm that the advice you are providing is true, complete, accurate and legal before you click "Submit". An answer is successfully submitted when you receive a notification "Answer Submitted".'
Please note once the advice has been submitted, then you won’t be able to cancel or amend your advice. If you need to amend your advice, after it has been sent then contact our customer services. Please note no payments will be made for any amended advice unless the Customer has asked another question and has paid for it. To ensure the quality of the advice, if a request to amend the submitted advice is made by Advisers on three occasions then, AdviceRush reserves the right to suspend or terminate your AdviceRush account in its sole discretion and without your permission. AdviceRush reserves the right to cancel, suspend, deactivate or terminate your AdviceRush account in its sole discretion if it reasonably suspects or detects any fraudulent behaviour or activity associated with your AdviceRush account and/or with your advice.
Advisers confirm and agree that if they suspect that a question (s) is illegal and go against any law, they will report such questions to AdviceRush support team immediately without attempting to answer those questions. AdviceRush or any of affiliates and each of their respective officers, directors, employees, agents and shareholders do not take any responsibility from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, resulting directly or indirectly from such questions and advice provided by the Advisers.
Prices and Payments
Posting a question on AdviceRush platform is absolutely FREE. We even offer one follow up question (if needed) answered absolutely FREE. Advisers are able to see the price when they receive a question and receive payment after they have answered that question, including one follow up question (if asked by the customers). It is the responsibility of the Advisers to decide on their own if they have met the VAT thresholds. If Advisers have met the VAT thresholds at any point in time before or after joining the AdviceRush Technology Platform, then the Advisers are responsible for deducting the VAT element from the fees received from answering any question (s), paying to the relevant tax authority and filing any relevant VAT returns. In any and all circumstances, AdviceRush does not take any responsibility for deducting the VAT element, paying to the relevant tax authority or filing any VAT returns on behalf of partner Advisers. Advice to one follow up question is free provided it is asked by the Customers within 24 hours of the answer to the first question. Any subsequent questions are charged at full fee.
AdviceRush may ask its Users to provide feedback related to its services offered via the Technology Platform "User Content". By providing User Content, you grant AdviceRush a worldwide, perpetual, irrevocable, transferrable, royalty-free licence, with the right to sublicense to use, copy, modify, create derivate works of, distribute, publicly display, publicly perform and otherwise exploit in any manner using any media such User Content, without further notice to or consent from you and without any payment to you or any other person or entity.
You confirm that all such User Content is your property and AdviceRush’s use of such content will not infringe, misappropriate or violate a third party’s intellectual rights or result in the violation of any applicable law.
You agree to not provide or upload User Content that is false, inaccurate, misleading, defamatory, libellous, hateful, violent, obscene, pornographic, unlawful or otherwise offensive or contains any computer viruses, worms or other potentially damaging computer programs or files. AdviceRush may, but shall not be obligated to, review, monitor or remove such User Content at any time and without any notice to the Users and take appropriate and legal action permitted under the applicable law.
We encourage comments on AdviceRush related subjects in an intelligent and constructive manner. Treat others as you would like to be treated. Be polite, even if you disagree. Any communication through our Platform is not pre-moderated. Abusive language, aggression and bullying are not allowed in any way or shape directed to anyone involved in providing our services, AdviceRush retains the right to remove any content posted on Technology Platforms, and social media or block users from posting to any AdviceRush page for any other reason than that deemed necessary to create a helpful community.
All trademarks, logos, images including these Terms as displayed on the Technology Platform or in our marketing material, whether registered or un registered, are the intellectual property of AdviceRush and/ or third parties who have authorised us with the use (collectively the "Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify these Trademarks in any way without our written consent. The use of AdviceRush’s trademarks on any other Technology Platform not approved by us is strictly prohibited. AdviceRush will aggressively enforce its intellectual property rights to the fullest extent of law. AdviceRush neither warrants nor represents that your use of materials displayed on the Technology Platform will not infringe rights of third parties not owned by or affiliated with AdviceRush. Use of any materials on the Technology Platform is at your own risk.
You agree and consent to AdviceRush and any of its affiliate companies collecting, using, processing and disclosing your personal data in accordance with these Terms and the applicable law.
When you register to use the Technology Platform, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur or are submitted under your password. If AdviceRush has a reason to believe that there is likely to be a breach of security or misuse of our Technology Platform, we may require you to change your password or we may suspend your account.
Representations, Warranties and Liabilities
You acknowledge and agree that the content on the Technology Platform is provided on "as is" and "as available" basis and that your use of or reliance upon the Technology Platform and any content, items or services accessed or obtained thereby is at your sole risk and discretion. While AdviceRush makes reasonable efforts to ensure the provision of the Technology Platform and the services we offer, are available at all times, we do not warrant or represent that the Technology Platform shall be provided in a manner which is secure, timely, uninterrupted, error free, free of technical difficulties, defects or viruses. Please accept temporary interruptions of the Technology Platform due to scheduled or regular system maintenance work.
Limitation of Liability
To the extent permitted by law, AdviceRush (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) from any and all claims, demands, losses, liabilities and expenses which you or any third party may incur in connection with our Technology Platform and services or any content or material posted on it. The AdviceRush and all its affiliates shall not be liable for any direct, indirect, special, incidental, punitive or consequential and exemplary damages, even if AdviceRush has been advised of the possibility of such damages, arising from your use of the Technology Platform or for any claim in anyway related to your use of the Technology Platform.
The material on this Technology Platform may include the views or recommendations of third parties, which do not necessarily reflect the views of AdviceRush or indicate its commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.